Refund policy

Here's a rewrite for a no-returns, made-to-order policy:

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All Sales Are Final

Because every item at Hey Partay is custom-made just for you, we do not accept returns or exchanges. Each piece is created to order after you place your purchase, so we're unable to resell or restock returned items.

Cancellations

If you need to cancel or change your order, please contact us at christin@heypartay.com as soon as possible. Since production often begins shortly after your order is placed, we can only accommodate changes or cancellations within a limited window — we'll always do our best to help if you reach out quickly.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us at christin@heypartay.com within 7 days of delivery with your order number and a photo of the issue. We'll work with you to make it right with a replacement or refund.

Questions

If you have any questions about your order, feel free to reach out to us at christin@heypartay.com.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.